Outage in UserVoice

Profile Creation Via Email & Password Outage

Resolved Minor

April 02, 2025 - Started 11 months ago - Lasted about 20 hours
Official incident page

Incident Report

When creating a profile with Email & Password auth option, after receiving the verification email, when users click 'create account', the application loads continuously. We've identified the request to our email verification provider, Magic.link, is hanging and not responding. We're continuing to investigate the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/03/2025 12:58AM

This incident has been resolved.

MONITORING 11 months ago - at 04/03/2025 12:37AM

A fix has been implemented and we're monitoring. Please let us know if you continue to experience issues.

INVESTIGATING 11 months ago - at 04/03/2025 12:30AM

Thanks for your patience while we continue to investigate.

INVESTIGATING 11 months ago - at 04/02/2025 05:29PM

When creating a profile with Email & Password auth option, after receiving the verification email, when users click 'create account', the application loads continuously.

We've identified the request to our email verification provider, Magic.link, is hanging and not responding. We're continuing to investigate the issue.

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