Outage in USG Services
Mitel Phone System Issues Reported
Resolved MinorIncident Report
Information Technology Services (ITS) is currently investigating reports of an issue with the phone system. Affected users can submit a support request via Email at: helpdesk@usg.edu, Email: oneusgsupport@usg.edu, or via Self Service at: https://usg.service-now.com/usgsp
If your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 06/24/2024 03:19PM
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the Mitel phone system. The system should continue operating normally.
In the event that you experience any further issues with Mitel, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
MONITORING
almost 2 years ago - at 06/20/2024 07:04PM
Information Technology Services (ITS) has restored full functionality of the Mitel phone system. We will continue to monitor this system for stability. If you are still experiencing issues with Mitel phones, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
INVESTIGATING
almost 2 years ago - at 06/20/2024 12:17PM
Information Technology Services (ITS) is currently investigating reports of an issue with the phone system. Affected users can submit a support request via Email at: helpdesk@usg.edu, Email: oneusgsupport@usg.edu, or via Self Service at: https://usg.service-now.com/usgsp
If your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
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