Outage in USG Services

Network Outage Affecting Multiple DOE Locations

Resolved Major
September 23, 2024 - Started 5 days ago - Lasted 1 day
Official incident page

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Outage Details

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites listed here have Windstream as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR at this time. Updates will be provided when possible. Sites Affected: * Brooks County Schools * Calhoun County Schools * Grady County Schools
Components affected
USG Services GA DOE K-12 Network
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/24/2024 06:21PM

After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at the affected sites. The system should continue operating normally.

In the event that you experience any further issues with access to the network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING 5 days ago - at 09/23/2024 08:53PM

Windstream has restored full functionality of network access. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

INVESTIGATING 5 days ago - at 09/23/2024 04:31PM

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites listed here have Windstream as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR at this time. Updates will be provided when possible.

Sites Affected:

* Brooks County Schools
* Calhoun County Schools
* Grady County Schools

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