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Outage in USG Services

Network Outage - Columbus State University

Resolved Major
February 13, 2025 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Information Technology Services (ITS) is currently investigating reports of a network outage at Columbus State University (COL). Affected users may be experiencing problems with access to the network. Additional information will be posted here when it becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/13/2025 12:21PM

After monitoring the situation, Communications Consulting Group (CCG) has confirmed that the vendor has cleared the site. The system should continue operating normally.

In the event that you experience any further issues with network access at Columbus State University, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING about 1 year ago - at 02/13/2025 08:30AM

Communications Consulting Group (CCG) is reporting that the vendor has our fibers back together and all associated alarms have cleared. Crews are not hands off yet but we don’t anticipate any more interruptions. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

IDENTIFIED about 1 year ago - at 02/13/2025 06:14AM

Communications Consulting Group (CCG) has confirmed that a vendor is currently performing fiber maintenance on the section of fiber that is folded. The maintenance is scheduled from 12:00 a.m. until 6:00 a.m. but is not expected to last the entire time.

Additional information will be posted here as it becomes available.

INVESTIGATING about 1 year ago - at 02/13/2025 05:42AM

Information Technology Services (ITS) is currently investigating reports of a network outage at Columbus State University (COL). Affected users may be experiencing problems with access to the network.

Additional information will be posted here when it becomes available.

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