Outage in USG Services

Multi-Site DOE Outage Reported – DOE -K-12

Resolved Major

April 30, 2025 - Started 11 months ago - Lasted 2 days
Official incident page

Incident Report

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have Comcast as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR currently. Updates will be provided when possible. Sites Affected: - DOE K-12 - Augusta RYDC - Columbia County Board of Education - Georgia School for Innovation and the Classics - McDuffie County Board of Education - ‎SAIL Charter Academy

Components affected

USG Services GA DOE K-12 Network

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/02/2025 12:54PM

All services have been restored, and no further service interruptions are expected. ENA has contacted Comcast to determine the root cause of the outage and is awaiting a response.

In the event that you experience any further issues with access, please contact the USG Service Desk at: support@usg.edu or 877-251-2644.

INVESTIGATING 11 months ago - at 04/30/2025 06:54PM

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have Comcast as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR currently. Updates will be provided when possible.

Sites Affected:
- DOE K-12

- Augusta RYDC
- Columbia County Board of Education
- Georgia School for Innovation and the Classics
- McDuffie County Board of Education
- ‎SAIL Charter Academy

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