Outage in USG Services

GeorgiaVIEW - Brightspace Issues Reported

Minor
October 20, 2025 - Started about 15 hours ago
Official incident page

Incident Report

Information Technology Services (ITS) has been notified that Brightspace is experiencing intermittent issues. Some courses are slow to load, and multiple services are affected. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.

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Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 10/20/2025 10:58PM

Between approximately 3:00 a.m. and 5 p.m. on Monday, October 20, 2025, Brightspace was experiencing intermittent issues with multiple services due to an Amazon Web Services (AWS) outage.

Brightspace functionality has been restored, and Information Technology Services (ITS) is currently monitoring.

In the event that you experience any further issues with access to with Brightspace, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

IDENTIFIED about 4 hours ago - at 10/20/2025 08:51PM

We continue to monitor the ongoing slowness affecting multiple D2L Brightspace services. We will provide an update as we learn more details.

IDENTIFIED about 12 hours ago - at 10/20/2025 12:36PM

Information Technology Services (ITS) has confirmed that Brightspace has been impacted by the Amazon Web Services (AWS) outage. Although services are improving, users may continue to experience some slowness or outages. D2L is continuing to work to resolve this as quickly as possible.

INVESTIGATING about 15 hours ago - at 10/20/2025 10:05AM

Information Technology Services (ITS) has been notified that Brightspace is experiencing intermittent issues. Some courses are slow to load, and multiple services are affected. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.

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