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Outage in USG

Multi-Site DOE Outages Reported – DOE-K-12

Resolved Major
August 08, 2025 - Started 8 months ago - Lasted 3 days
Official incident page

Incident Report

Network Support Services (NSS) is reporting multiple instances of multi-site DOE outages. The affected sites have AT&T as the last-mile provider. ENA has been notified and is currently engaging with AT&T to investigate the cause. There is no ETR currently. Updates will be provided when possible. - Mitchell County Schools - Pelham County Schools
Components affected
USG GA DOE K-12 Network

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/11/2025 12:26PM

AT&T repaired a fiber cut, and all service is restored. No further service interruptions are expected.

In the event that you experience any further issues with access, please contact the USG Service Desk at: support@usg.edu or 877-251-2644.

INVESTIGATING 8 months ago - at 08/08/2025 02:30PM

Network Support Services (NSS) is reporting multiple instances of multi-site DOE outages. The affected sites have AT&T as the last-mile provider. ENA has been notified and is currently engaging with AT&T to investigate the cause. There is no ETR currently. Updates will be provided when possible.

- Mitchell County Schools
- Pelham County Schools

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