Outage in USG

Multi-Site Windstream Outage

Resolved Major

April 01, 2026 - Started about 1 month ago - Lasted 2 days
Official incident page

Incident Report

Information Technology Services (ITS) is reporting a multi-site Windstream outage affecting the following locations: - Clay County Schools - Marion County Schools - Terrell County Schools - Terrell RYDC Zayo/ENA is investigating the root cause of the disruptions. There is currently no ETR for resolving the issue, but updates will be posted as they become available.

Components affected

USG GA DOE K-12 Network

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 04/03/2026 12:27PM

Network Support Services (NSS) and Zayo/ENA have confirmed that Windstream has restored full functionality of internet access at the affected schools.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

IDENTIFIED about 1 month ago - at 04/01/2026 01:29PM

The Windstream field technician has identified the damage location in Dawson, GA, which was caused by an auto accident. Appropriate repair teams are being engaged to proceed with restoration efforts.

INVESTIGATING about 1 month ago - at 04/01/2026 12:34PM

Information Technology Services (ITS) is reporting a multi-site Windstream outage affecting the following locations:

- Clay County Schools
- Marion County Schools
- Terrell County Schools
- Terrell RYDC

Zayo/ENA is investigating the root cause of the disruptions. There is currently no ETR for resolving the issue, but updates will be posted as they become available.

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