Outage in USG

Network Outage - Shared Services Center (SSC)

Major
September 17, 2025 - Started about 15 hours ago
Official incident page

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Outage Details

Network Support Services (NSS) is investigating a network outage at Shared Services Center (SSC). No ETR at this time. Updates will be posted here as they become available.
Components affected
USG USO Shared Services Center
Latest Updates ( sorted recent to last )
IDENTIFIED about 6 hours ago - at 09/18/2025 02:04AM

Crews have the new cable pulled in and have began prepping for splicing. ETR is currently 11:00 p.m.

IDENTIFIED about 9 hours ago - at 09/17/2025 10:51PM

The contractor’s ETA to the damage site with a bucket truck is between 6:45 and 7:15 p.m. Splicers will be arriving onsite shortly after to begin their repair plan. No ETR at this time.

IDENTIFIED about 11 hours ago - at 09/17/2025 08:24PM

Accelecom has dispatched a contractor to the site and is currently awaiting a projected timeline from them. At this time, there is no ETR available.

INVESTIGATING about 14 hours ago - at 09/17/2025 05:59PM

The damage has been located by the technician and was done by a BushHog maintenance machine. No ETR at this time.

INVESTIGATING about 15 hours ago - at 09/17/2025 04:31PM

The Accelecom technician is in route to their POP now. Estimated time to be on site is 30 minutes to 1 hour.

INVESTIGATING about 15 hours ago - at 09/17/2025 04:21PM

Network Support Services (NSS) is investigating a network outage at Shared Services Center (SSC). No ETR at this time.

Updates will be posted here as they become available.

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