Network Outage - Shared Services Center (SSC)

After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at USO Shared Services Center. The system should continue operating normally.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Crews have both sides of SSC optical fiber repaired. No further interruptions are expected.

Crews have the new cable pulled in and have began prepping for splicing. ETR is currently 11:00 p.m.

The contractor’s ETA to the damage site with a bucket truck is between 6:45 and 7:15 p.m. Splicers will be arriving onsite shortly after to begin their repair plan. No ETR at this time.

Accelecom has dispatched a contractor to the site and is currently awaiting a projected timeline from them. At this time, there is no ETR available.

The damage has been located by the technician and was done by a BushHog maintenance machine. No ETR at this time.

The Accelecom technician is in route to their POP now. Estimated time to be on site is 30 minutes to 1 hour.

Network Support Services (NSS) is investigating a network outage at Shared Services Center (SSC). No ETR at this time.

Updates will be posted here as they become available.