Outage in USG

Security Constraint Errors Impacting Users

Minor
September 30, 2025 - Started 2 days ago
Official incident page

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Outage Details

The ESM Team is currently working with ServiceNow to resolve an "access controls issue" that is impacting users from being able to view their "work", reports, dashboards, and more. We have escalated this matter to "critical" with ServiceNow and will provide updates once this issue has been resolved.
Components affected
USG ServiceNow
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 09/30/2025 06:53PM

The Enterprise Service Management (ESM) Team has successfully resolved a permissions-related issue (Access Control List) within the ServiceNow platform. This issue had temporarily prevented some licensed users from accessing specific resources.

All necessary corrective actions have been implemented, and access has been restored. The ESM Team will continue to closely monitor the platform to ensure ongoing stability and performance.

In the event that you experience any further issues, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 2 days ago - at 09/30/2025 02:52PM

The ESM Team is currently working with ServiceNow to resolve an "access controls issue" that is impacting users from being able to view their "work", reports, dashboards, and more.

We have escalated this matter to "critical" with ServiceNow and will provide updates once this issue has been resolved.

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