Outage in USG

Multi-Site DOE Outages Reported – DOE-K-12

Resolved Major

November 07, 2025 - Started 4 months ago - Lasted 4 days
Official incident page

Incident Report

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have ATC as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause, which may be related to a fiber cut. There is no ETR currently. Updates will be provided when possible. Sites Affected: -Camden County Schools -Glynn County Schools -McIntosh County Schools

Components affected

USG GA DOE K-12 Network

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/11/2025 05:56PM

Network Support Services (NSS) has confirmed that the fiber cut has been repaired and and no further disruptions are expected.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 4 months ago - at 11/07/2025 05:39PM

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have ATC as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause, which may be related to a fiber cut. There is no ETR currently. Updates will be provided when possible.

Sites Affected:

-Camden County Schools
-Glynn County Schools
-McIntosh County Schools

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