Outage in USG

GeorgiaBEST Degree Works Managed Services Issue Reported

Resolved Major
November 12, 2025 - Started 1 day ago - Lasted about 20 hours
Official incident page

Incident Report

Information technology (ITS) is investigating reports that Degree Works Cloud Services are down for all Degree Works Cloud hosted institutions. Disruption of one or more components has been reported to the Helpdesk and/or confirmed by ITS staff. Technical teams are being engaged. An additional update will be provided once an investigation has been completed.
Components affected
USG Dalton State College USG Middle Georgia State University USG Columbus State University USG South Georgia State College USG Georgia Southwestern State University USG Albany State University USG Georgia Gwinnett College USG Atlanta Metropolitan State College USG Savannah State University USG College of Coastal Georgia USG Fort Valley State University USG Abraham Baldwin Agricultural College

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 11/13/2025 01:20PM

All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. However, Information Technology Services (ITS) continues to monitor campus operations over the next several days to ensure there will be no additional occurrences.

INVESTIGATING 1 day ago - at 11/12/2025 05:34PM

Information technology (ITS) is investigating reports that Degree Works Cloud Services are down for all Degree Works Cloud hosted institutions. Disruption of one or more components has been reported to the Helpdesk and/or confirmed by ITS staff. Technical teams are being engaged. An additional update will be provided once an investigation has been completed.

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