Outage in USG

Multi-Site DOE Outage Reported - DOE K-12

Resolved Major

September 10, 2026 - Started 1 day ago - Lasted about 18 hours
Official incident page

Incident Report

Network Support Services (NSS) is reporting a multi-site DOE outage affecting Planter last-mile locations. Zayo is investigating the root cause. There is no ETR currently. Updates will be provided when possible. Sites Affected: -Jenkins County Schools -Candler County Schools -Bulloch County Schools -Bryan County Schools -Lincoln County Schools -Burke County Schools -Screven County Schools -Taliaferro County Schools -Wilkes County Schools

Components affected

USG GA DOE K-12 Network

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Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 09/11/2026 12:43PM

Network Support Services (NSS) is reporting that service has been restored to all affected locations. Zayo is still awaiting a root cause from Planter Telephone. No further disruptions are expected.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 1 day ago - at 09/10/2026 07:04PM

Network Support Services (NSS) is reporting a multi-site DOE outage affecting Planter last-mile locations. Zayo is investigating the root cause. There is no ETR currently. Updates will be provided when possible.

Sites Affected:

-Jenkins County Schools
-Candler County Schools
-Bulloch County Schools
-Bryan County Schools
-Lincoln County Schools
-Burke County Schools
-Screven County Schools
-Taliaferro County Schools
-Wilkes County Schools

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