Outage in Utah Valley University

Recipients not receiving emails sent through the UVU directory page

Resolved Major

July 15, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating reports of users not receiving emails when sent through the UVU directory page. Updates will be provided as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/15/2025 10:47PM

The issues affecting UVU directory emails has been resolved. Please contact the Service Desk if you experience any more issues.

MONITORING 9 months ago - at 07/15/2025 09:34PM

A fix has been applied and emails sent through the UVU directory page should be functioning as expected. We will continue to monitor the affected services closely.

IDENTIFIED 9 months ago - at 07/15/2025 07:24PM

We have identified further issues affecting emails sent through the UVU directory page. Updates will continue to be provided as we learn more.

MONITORING 9 months ago - at 07/15/2025 05:53PM

A fix has been applied and emails sent through the UVU directory page should be functioning as expected. We will continue to monitor the affected services closely.

INVESTIGATING 9 months ago - at 07/15/2025 04:56PM

We are investigating reports of users not receiving emails when sent through the UVU directory page. Updates will be provided as we learn more.

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