Outage in UXCam

Degradation in Processing Sessions

Resolved Major

November 18, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Due to an outage with one of our third-party providers (Cloudflare), we are currently seeing a drop and fluctuations in the number of incoming sessions. Our team is actively investigating the impact, and we are still assessing whether any sessions may have been lost. We will share updates as we learn more.

Components affected

UXCam Session Processing

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/18/2025 01:29PM

Routing traffic away from Cloudflare has fully resolved the issue. While the earlier disruption caused a temporary drop in incoming sessions, all delayed sessions were eventually received. Thank you for your patience and understanding while we worked through this.

IDENTIFIED 3 months ago - at 11/18/2025 12:58PM

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