Outage in Validic

iHealth Authorization Page Errors & Data Delays

Resolved Minor
October 24, 2024 - Started about 1 year ago - Lasted about 22 hours
Official incident page

Incident Report

Validic is currently investigating an issue where users are seeing an error when trying to navigate to the iHealth authorization page via the Validic marketplace. We are also investigating possible delays in the delivery of data from iHealth. As a result, users will not be able to connect to iHealth and you may see delays in receiving data from connected iHealth users. We will update this post as new information is available.
Components affected
Validic iHealth

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/25/2024 04:24PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/25/2024 12:21AM

iHealth data flow appears to be returning to more normal levels. The iHealth authorization page also has been loading as expected and users have been able to connect their iHealth accounts via the Validic Marketplace. We will continue to monitor for stability.

INVESTIGATING about 1 year ago - at 10/24/2024 07:20PM

Validic is currently investigating an issue where users are seeing an error when trying to navigate to the iHealth authorization page via the Validic marketplace. We are also investigating possible delays in the delivery of data from iHealth.

As a result, users will not be able to connect to iHealth and you may see delays in receiving data from connected iHealth users.

We will update this post as new information is available.

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