Outage in Validis

Validis UK: Reconciliation 403 Error

Resolved Minor

May 13, 2025 - Started 12 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

Components affected

Validis UK

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/16/2025 03:27PM

This incident has been resolved.

INVESTIGATING 12 months ago - at 05/15/2025 10:35AM

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation.

Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

MONITORING 12 months ago - at 05/14/2025 09:10AM

A fix has been deployed to address the 403 error, therefore we advise customers to proceed with the reconciliation whilst we continue to monitor the system.

INVESTIGATING 12 months ago - at 05/13/2025 01:56PM

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation.

Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

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