Outage in Validis

Validis UK: Reconciliation 403 Error

Resolved Minor
May 13, 2025 - Started 25 days ago - Lasted 3 days
Official incident page

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Outage Details

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
Components affected
Validis UK
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 05/16/2025 03:27PM

This incident has been resolved.

INVESTIGATING 23 days ago - at 05/15/2025 10:35AM

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation.

Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

MONITORING 24 days ago - at 05/14/2025 09:10AM

A fix has been deployed to address the 403 error, therefore we advise customers to proceed with the reconciliation whilst we continue to monitor the system.

INVESTIGATING 25 days ago - at 05/13/2025 01:56PM

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation.

Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

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