Outage in Validis

Validis UK: Reconciliation 403 Error

Resolved Minor
May 13, 2025 - Started 6 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
Components affected
Validis UK

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/16/2025 03:27PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 05/15/2025 10:35AM

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation.

Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

MONITORING 6 months ago - at 05/14/2025 09:10AM

A fix has been deployed to address the 403 error, therefore we advise customers to proceed with the reconciliation whilst we continue to monitor the system.

INVESTIGATING 6 months ago - at 05/13/2025 01:56PM

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation.

Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

Latest Validis outages

Validis: Client portal timeout - 15 days ago
Validis UK: Users are currently experiencing issues accessing Validis - 23 days ago
Validis UK: Month End Reconciliation Downloads - about 1 month ago
Validis US: Issues accessing Validis portal and API - 4 months ago
Validis UK: Data Processing Issue - 6 months ago

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