Outage in Validis

Upload & Share - 500 Internal Server Error Potentially Causing Failed Uploads

Resolved Minor

January 27, 2026 - Started 20 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue with clients using the Upload & Share journey, where some uploads have failed to process. Our engineering team has identified the cause of the issue and we will keep you updated as soon as we have a resolution.

Components affected

Validis UK

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 01/27/2026 07:27PM

The Upload & Share journey is now functioning as expected, and all uploads are being processed successfully.

The issue was caused by a problem with our hosting partner, Microsoft Azure. A service disruption in the Sweden Central region affected the Upload & Share functionality.

This has now been fully resolved, and all systems are operating normally. Thank you for your patience.
https://azure.status.microsoft/en-us/status#

IDENTIFIED 20 days ago - at 01/27/2026 04:45PM

We are currently experiencing an issue with clients using the Upload & Share journey, where some uploads have failed to process.

Our engineering team has identified the cause of the issue and we will keep you updated as soon as we have a resolution.

Latest Validis outages

Validis CA: Degraded Report Load Time - 11 days ago

Validis UK: Scheduled Upload - 14 days ago

Validis UK: Sage Business Cloud Processing issue. - 2 months ago

Validis: Client portal timeout - 4 months ago

Validis UK: Users are currently experiencing issues accessing Validis - 4 months ago

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