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Outage in Validis

Validis UK: Validis Support

Resolved Minor
August 05, 2026 - Started 20 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware of an issue that is preventing some emails sent to support@validis.com from being received. Emails may be rejected or returned to the sender. Our team is investigating and working to restore normal delivery. If you need to reach the Validis Support Team while this is ongoing, please raise a ticket directly to our help center via the link below. https://support.validis.com/hc/en-gb/requests/new We apologise for any inconvenience.
Components affected
Validis Help Centre

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 08/05/2026 04:38PM

This incident has been resolved.

MONITORING 20 days ago - at 08/05/2026 12:10PM

Following our investigation, the emails affected by this issue have now been released and delivery should begin to resume.

We are continuing to monitor closely to confirm that email delivery to support@validis.com has been fully restored, and will post a further update.

If you still need to reach the Validis Support Team while we confirm this, please continue to raise a ticket via our help center: https://support.validis.com/hc/en-gb/requests/new

INVESTIGATING 20 days ago - at 08/05/2026 11:53AM

We are aware of an issue that is preventing some emails sent to support@validis.com from being received.

Emails may be rejected or returned to the sender. Our team is investigating and working to restore normal delivery.

If you need to reach the Validis Support Team while this is ongoing, please raise a ticket directly to our help center via the link below.
https://support.validis.com/hc/en-gb/requests/new

We apologise for any inconvenience.

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