Outage in Validis

Validis US: Issues accessing Validis portal and API

Resolved Major
June 25, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We’re currently aware of an issue preventing users from accessing the Validis portal and API. Our technical team is currently investigating this as the highest priority. We apologize for the inconvenience. We will continue to provide you with updates via this status page.
Components affected
Validis US
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/25/2025 08:59PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 06/25/2025 07:43PM

Our team is actively working on the issue. Portal and API access have now been restored.

We have identified a remaining issue related to upload processing. Uploads are being safely received and stored, but will not show in your account until the problem is resolved.

We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful.

We apologise for any inconvenience caused whilst we work on resolving this issue

MONITORING about 1 month ago - at 06/25/2025 05:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 06/25/2025 05:09PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 06/25/2025 04:39PM

We’re currently aware of an issue preventing users from accessing the Validis portal and API. Our technical team is currently investigating this as the highest priority.

We apologize for the inconvenience. We will continue to provide you with updates via this status page.

Latest Validis outages

Validis UK: Reconciliation 403 Error - 3 months ago
Validis UK: Data Processing Issue - 3 months ago
Validis UK: Data Processing Issue - 4 months ago
Validis API: 401 Unauthorized error - 5 months ago
NetSuite: Data Processing Issue - 6 months ago

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