Outage in Validis

Validis UK: Month End Reconciliation Downloads

Resolved Minor

September 23, 2025 - Started 5 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files. Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologize for any inconvenience caused whilst working on a solution for this.

Components affected

Validis UK

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/23/2025 04:52PM

This incident has been resolved.

MONITORING 5 months ago - at 09/23/2025 11:47AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 09/23/2025 10:10AM

We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files.

Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue.

Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.

We apologize for any inconvenience caused whilst working on a solution for this.

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