Outage in Validis

Validis UK: Month End Reconciliation Downloads

Resolved Minor
September 23, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files. Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologize for any inconvenience caused whilst working on a solution for this.
Components affected
Validis UK

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 04:52PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/23/2025 11:47AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 09/23/2025 10:10AM

We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files.

Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue.

Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.

We apologize for any inconvenience caused whilst working on a solution for this.

Latest Validis outages

Validis: Client portal timeout - 15 days ago
Validis UK: Users are currently experiencing issues accessing Validis - 23 days ago
Validis US: Issues accessing Validis portal and API - 4 months ago
Validis UK: Reconciliation 403 Error - 6 months ago
Validis UK: Data Processing Issue - 6 months ago

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