Outage in VanillaSoft
Inbound and Outbound Call Issue
Resolved MajorIncident Report
We are currently experiencing an issue affecting incoming and outgoing calls due to an IP backbone issue. This could potentially cause abnormal delays or an inability to initiative or receive calls. Our engineers are working on resolving this as quickly as possible. We will continue to provide updates as they become available. We apologize for the inconvenience this is causing.
Components affected
VanillaSoft VoIP/SMSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/13/2026 05:18PM
The affected IP backbone carrier has implemented a solution, and we are monitoring the results. Service is currently restored to normal operations.
MONITORING
about 1 month ago - at 03/13/2026 04:08PM
Issues with inbound and outbound calls have been resolved. We will continue to monitor to ensure stability. Thank you for your patience, and we apologize for the inconvenience this has caused.
INVESTIGATING
about 1 month ago - at 03/13/2026 03:56PM
We are currently experiencing an issue affecting incoming and outgoing calls due to an IP backbone issue. This could potentially cause abnormal delays or an inability to initiative or receive calls. Our engineers are working on resolving this as quickly as possible. We will continue to provide updates as they become available. We apologize for the inconvenience this is causing.
Latest VanillaSoft outages
Inbound and outbound calls issues - 29 days ago
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