Outage in VanillaSoft
Intermittent Failed to Enable (SIP Error 500) for VoIP Users
Resolved MajorIncident Report
We are currently investigating reports that some clients are experiencing a “Failed to Enable (SIP 500)” error when attempting to use their VoIP services. Our engineering team has been engaged and is actively working to identify the root cause.
Additionally, some users may experience intermittent lag when navigating the portal.
We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/24/2026 11:14PM
This incident has been resolved.
MONITORING
1 day ago - at 03/24/2026 08:45PM
At this time, inbound and outbound calling services are operational and calls are flowing as expected. Portal navigation has stabilized and is performing normally.
We will continue to monitor the situation and provide updates as more information becomes available. Should you have any questions or require assistance, please contact our Customer Support team.
Thank you for your continued patience and understanding.
INVESTIGATING
1 day ago - at 03/24/2026 08:12PM
We are currently investigating reports that some clients are experiencing a “Failed to Enable (SIP 500)” error when attempting to use their VoIP services. Our engineering team has been engaged and is actively working to identify the root cause.
Additionally, some users may experience intermittent lag when navigating the portal.
We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Latest VanillaSoft outages
Inbound and outbound calls issues - 8 days ago
Inbound and Outbound Call Issue - 12 days ago
Failed to Enable SIP 408 Error - about 1 month ago
Voip Failed to Establish Error-Outbound Dialing - about 2 months ago
Voip Failed to Establish Error - about 2 months ago
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