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Outage in VanillaSoft

Failed to Enable Error for some VoIP Users

Resolved Major
April 15, 2026 - Started about 20 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue where some clients may be experiencing failures when attempting to enable SIP on VS Connect, resulting in 408 timeout errors. Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible. We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.
Components affected
VanillaSoft VoIP/SMS

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 04/16/2026 12:45AM

The issues relating to Failed to Ena le and SIP errors are now resolved. Thank your for your patience and understanding. We apologize for any inconvenience this interruption may have caused.

MONITORING about 19 hours ago - at 04/15/2026 10:23PM

We are seeing signs of recovery, and systems are beginning to come back online. Our team is currently monitoring performance closely to ensure stability as services are restored.

We will continue to observe the situation and provide further updates as needed. Thank you for your patience.

INVESTIGATING about 20 hours ago - at 04/15/2026 09:48PM

Our engineering team is continuing to actively investigate the issue affecting SIP enablement on VS Connect, which may be resulting in 408 timeout errors for some clients.

At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution.

We will share further updates as soon as more information becomes available. Thank you for your continued patience.

INVESTIGATING about 20 hours ago - at 04/15/2026 09:39PM

We are currently investigating an issue where some clients may be experiencing failures when attempting to enable SIP on VS Connect, resulting in 408 timeout errors.

Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible.

We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.

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