Outage in Vanta

Duplicated Identity provider user records causing error and the Identity provider linked to Vanta test to show as "Needs attention"

Resolved Minor
March 05, 2025 - Started 7 days ago - Lasted 5 days
Official incident page

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Outage Details

We have identified an issue where the Identity provider linked to Vanta test is in a "Needs attention" state with an Error fetching data due to duplicated records of users being pulled in from a connected Identity provider integration. This also may impact users being out of sync with the Identity provider due to the error fetching data. This is affecting a subset of customers using an Identity Provider integration. Our team is investigating the root cause and will provide an update as soon as possible.
Components affected
Vanta Web App
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/10/2025 03:57PM

Our Engineering team has implemented a fix and this issue is now resolved. Please don't hesitate to reach out to our Support team if you continue to encounter any issues with the Identity provider linked to Vanta test.

IDENTIFIED 7 days ago - at 03/05/2025 08:08PM

Vanta engineers have identified the issue and are working to implement a fix. We'll continue to provide updates as they become available.

INVESTIGATING 7 days ago - at 03/05/2025 04:29PM

We have identified an issue where the Identity provider linked to Vanta test is in a "Needs attention" state with an Error fetching data due to duplicated records of users being pulled in from a connected Identity provider integration. This also may impact users being out of sync with the Identity provider due to the error fetching data. This is affecting a subset of customers using an Identity Provider integration.

Our team is investigating the root cause and will provide an update as soon as possible.

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