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Outage in Veeam Data Cloud

Delays When Creating or Editing Granular Backup Policies

Resolved Minor
July 24, 2026 - Started 21 days ago - Lasted 6 days

Incident Report

Summary AI Generated

Veeam Data Cloud experienced a nearly six-day incident where SharePoint sites and other items failed to appear or update correctly when creating or editing granular backup policies across multiple Microsoft 365 tenants. The root cause was traced to a change made on Microsoft's side that destabilized Microsoft 365 organization data updates and item selection. Microsoft rolled back the offending change, after which system behavior improved and Veeam continued monitoring to confirm full recovery.

We are investigating an issue affecting multiple Microsoft 365 tenants where SharePoint sites and other items may not appear or update as expected when customers create or edit granular backup policies. Our engineering team is working with Microsoft, who has reverted a change that led to this degradation. We are monitoring the system to ensure these issues subside and will provide updates as more information is available.

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Latest Updates ( sorted recent to last )
MONITORING 17 days ago - at 07/28/2026 06:02PM

Microsoft has rolled back a change that was contributing to system stability issues affecting Microsoft 365 organization data updates and item selection when creating or editing granular backup policies. Since the rollback, we have observed improvements in system behavior. Our engineering team will continue to monitor the system closely for any further issues and will provide additional updates as needed.

INVESTIGATING 21 days ago - at 07/24/2026 09:02PM

We are investigating an issue affecting multiple Microsoft 365 tenants where SharePoint sites and other items may not appear or update as expected when customers create or edit granular backup policies. Our engineering team is working with Microsoft, who has reverted a change that led to this degradation. We are monitoring the system to ensure these issues subside and will provide updates as more information is available.

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