Outage in Veeam Data Cloud
We are investigating access issues affecting M365 Self-Service Restore users when logging into the Web UI.
Resolved Minor
August 19, 2026 - Started 16 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
M365 Self-Service Restore users were unable to log into the Veeam Data Cloud Web UI due to a race condition affecting CDN resources, which initially appeared limited to Asia-Pacific but was confirmed to impact all regions. Admin users and all other functionality remained unaffected throughout the incident. A workaround was identified directing users to access self-service restores directly via https://cloud.veeam.com/m365.
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Latest Updates ( sorted recent to last )
MONITORING
16 days ago - at 08/19/2026 05:00PM
Workaround identified: Self-Service users may directly go to https://cloud.veeam.com/m365 to perform self-service restores.
IDENTIFIED
16 days ago - at 08/19/2026 04:27PM
Updating the incident to show that this is affecting all regions, not only Asia Pacific
IDENTIFIED
16 days ago - at 08/19/2026 03:26PM
We've identified a race condition regarding CDN resources specifically affecting M365 Self-Service Restore portal logins in the Asia-Pacific region. No admin users are affected nor any other functionality.
INVESTIGATING
16 days ago - at 08/19/2026 02:57PM
M365 Self-Service
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