Outage in Veeva
Veeva Vault Service Disruption on multiple PODs
Resolved Minor
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Outage Details
Components affected
Veeva VV1-1145 Veeva VV3-3057 Veeva VV1-1122 Veeva VV1-1160 Veeva VV2-2097 Veeva VV1-4 Veeva VV1-1152 Veeva VV1-39 Veeva VV2-2070 Veeva VV3-3120 Veeva VV1-1121 Veeva VV1-1130 Veeva VV1-1140 Veeva VV2-2127 Veeva VV2-29 Veeva VV1-21 Veeva VV1-42 Veeva VV2-2056 Veeva VV1-19 Veeva VV1-1069 Veeva VV2-44 Veeva Vault-EU PODs Veeva VV1-18 Veeva VV2-2083 Veeva VV1-1146 Veeva VV1-1111 Veeva VV1-1074 Veeva VV1-1132 Veeva VV2-2120 Veeva VV2-2121 Veeva VV1-26 Veeva VV1-1053 Veeva VV2-28 Veeva VV1-1149 Veeva VV1-12 Veeva VV1-1062 Veeva VV2-2129 Veeva VV1-2 Veeva VV1-14 Veeva VV1-1051 Veeva VV2-2095 Veeva VV1-38 Veeva VV1-1158 Veeva VV2-41 Veeva VV1-13 Veeva VV1-1129 Veeva VV2-2072 Veeva VV1-1079 Veeva VV1-6 Veeva VV2-2128 Veeva VV1-1128 Veeva VV1-1142 Veeva VV1-3 Veeva VV2-2125 Veeva VV1-5 Veeva VV1-1073 Veeva VV1-1133 Veeva VV1-1049 Veeva VV2-2085 Veeva VV1-7 Veeva VV1-40 Veeva VV1-1084 Veeva VV1-1067 Veeva VV1-1 Veeva VV2-30 Veeva VV3-34 Veeva VV2-2126 Veeva VV2-2098 Veeva VV1-37 Veeva VV2-2133 Veeva VV3-3125 Veeva VV1-23 Veeva VV2-2134 Veeva VV1-1138 Veeva VV2-2132 Veeva VV1-1046 Veeva VV1-11 Veeva VV2-27 Veeva VV1-1061 Veeva VV2-2091 Veeva VV2-2130 Veeva VV1-1068 Veeva VV1-8 Veeva VV2-2087 Veeva VV1-9 Veeva VV1-1156 Veeva VV1-1120 Veeva VV3-3096 Veeva VV1-25 Veeva VV1-1148 Veeva VV2-32 Veeva VV1-1082 Veeva VV2-2131 Veeva VV3-3123 Veeva VV3-33 Veeva VV1-1058 Veeva VV3-3124 Veeva VV1-1089 Veeva VV2-2080 Veeva VV1-15 Veeva VV1-1045 Veeva VV3-3086 Veeva VV1-1157 Veeva VV1-1065 Veeva VV2-2063 Veeva Vault Veeva VV1-17 Veeva VV1-1088 Veeva VV1-1094 Veeva VV1-24 Veeva VV3-3122 Veeva VV2-2060 Veeva VV1-1054 Veeva VV1-1131 Veeva VV2-10 Veeva VV1-1155 Veeva VV1-1134 Veeva VV2-35 Veeva VV1-43 Veeva VV1-1136 Veeva VV1-1126 Veeva VV1-1077 Veeva VV2-2075 Veeva VV1-20 Veeva VV3-3048 Veeva VV1-1076 Veeva VV2-2092 Veeva VV1-1153 Veeva VV2-2122 Veeva VV1-1055 Veeva VV3-3121 Veeva VV1-1081 Veeva VV1-1066 Veeva VV1-1052 Veeva VV1-16 Veeva VV2-2050 Veeva VV2-31 Veeva VV1-1110 Veeva VV1-1154 Veeva VV1-1137 Veeva VV1-1151 Veeva VV1-1159 Veeva VV2-2047 Veeva VV1-1150 Veeva VV1-1090 Veeva VV1-1124 Veeva VV3-3064 Veeva VV1-1078 Veeva VV3-3099 Veeva VV1-1135 Veeva VV1-1127 Veeva Vault-US PODs Veeva VV1-22 Veeva VV1-1139 Veeva Vault-AP PODs Veeva VV1-1144 Veeva VV2-2124Latest Updates ( sorted recent to last )
Veeva Vault PODs are currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva Vault PODs continue to experience a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva Vault PODs continue to experience a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva Vault PODs continue to experience a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva Vault PODs continue to experience a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Beginning at 6:06am PT Vault Technical Operations began receiving alerts regarding Vault authentication functions. At 6:16am PT Veeva Support received its first customer ticket indicating an inability to log in to Vault. The issue affects all PODs in the Vault fleet.Diagnostic and corrective actions began immediately and continue to this point with highest priority. As of this time there is no firm ETA.
Vault technical teams are restarting affected systems and more PODs are coming online. The root cause has yet to be confirmed. The incident is being treated with highest priority. No ETA for full recovery is available as yet.
We are continuing to experience issues with Vault authentication servers. These issues are preventing some users from accessing their Vaults.However, PODs are continuing to come online across the Vault fleet. We expect the fleet to have been fully restored shortly though a definitive ETA for full recovery is unavailable.Investigation into Vault Auth server issues continues. Vault Authentication services were part of a Maintenance Release last Thursday night (Oct 5, 2023). The issue today may or may not be related to that update. Veeva technical and security teams indicate that this incident does not appear to be any type of cyber attack. We are working to restore service as quickly as possible and this incident remains the highest priority.
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