Outage in Veeva

Update : Veeva Vault Basics 24R3 Release Notification – System Unavailable

Resolved Minor
December 07, 2024 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Veeva Vault Basics Release NotificationUpdate for Quality Basics Vaults What: Veeva Vault Basics 24R3 ReleaseWhen: Friday, December 6 7:30 PM PDT    Update: During the upgrade to 24R3 we have run into an issue that is preventing us from deploying the necessary changes to your Basics Vaults. There is an indexing activity that is running on the environment and until that completes we have to pause deployment. This means that your Quality Basic Vaults will not be available until morning of Saturday 7 December 2024. We apologize for any inconvenience this causes. Our priority is getting these Vaults available to you as soon as possible, post which we will be performing a root cause analysis to understand why this happened and prevent it occurring in future.We appreciate your patience If you have any further questions, dedicated Support is available at:☎️ +1 (800) 971-3716✉️ qualitybasics.support@veeva.com✉️ rimbasics.support@veeva.com✉️ clinicalbasics.support@veeva.com
Components affected
Veeva Vault-US PODs Veeva Vault
Latest Updates ( sorted recent to last )
INFORMATIONAL 15 days ago - at 12/07/2024 03:30AM

Veeva Vault Basics Release NotificationUpdate for Quality Basics Vaults What: Veeva Vault Basics 24R3 ReleaseWhen: Friday, December 6 7:30 PM PDT    Update: During the upgrade to 24R3 we have run into an issue that is preventing us from deploying the necessary changes to your Basics Vaults. There is an indexing activity that is running on the environment and until that completes we have to pause deployment. This means that your Quality Basic Vaults will not be available until morning of Saturday 7 December 2024. We apologize for any inconvenience this causes. Our priority is getting these Vaults available to you as soon as possible, post which we will be performing a root cause analysis to understand why this happened and prevent it occurring in future.We appreciate your patience If you have any further questions, dedicated Support is available at:☎️ +1 (800) 971-3716✉️ qualitybasics.support@veeva.com✉️ rimbasics.support@veeva.com✉️ clinicalbasics.support@veeva.com

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