Outage in Veeva
Veeva CRM Sandbox MyInsights Unavailable Online
Resolved Minor
April 01, 2026 - Started 24 days ago
- Lasted about 14 hours
Incident Report
Summary AI Generated
Veeva CRM users experienced errors when trying to access MyInsight reports in sandbox environments due to a change on the Salesforce platform. The issue affected multiple CRM components and lasted 13.8 hours before Veeva Engineering developed and deployed a workaround to resolve the service disruption.
Veeva CRM team has noticed that users are receiving errors trying to access MyInsight reports in sandbox orgs. Engineering is investigating the issue. We have also escalated the matter with Salesforce.
Components affected
Veeva CRM Veeva CRM-03 Veeva CRM-04 Veeva CRM-05 Veeva CRM-06 Veeva CRM-08 Veeva CRM-10 Veeva CRM-20 Veeva CRM-30Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
24 days ago - at 04/01/2026 10:58PM
[in progress]
Veeva Engineering team has developed a workaround to mitigate the service disruption caused by a recent change on the Salesforce platform. The fix will be deployed shortly.
24 days ago - at 04/01/2026 04:56PM
Salesforce has identified the issue and their engineering team is investigating.
24 days ago - at 04/01/2026 11:15AM
Veeva CRM team has noticed that users are receiving errors trying to access MyInsight reports in sandbox orgs. Engineering is investigating the issue. We have also escalated the matter with Salesforce.
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