Outage in Veeva
SSO Login Failures Across some Vault Environments
Minor
July 31, 2026 - Started about 6 hours ago
Incident Report
Investigating: SSO Login Failures Across some Vault Environments
Issue Summary:
We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced.
(For reference, see Veeva Release Notes.) Immediate Workaround (Vault Admins):
Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback.
We apologize for the disruption and will provide another update by 1:30 am PT as the
engineering team is currently assessing if any further corrective action will be taken.
Components affected
Veeva VV1-1158 Veeva VV1-1082 Veeva VV2-2092 Veeva VV2-2129 Veeva VV1-1090 Veeva VV3-3122 Veeva VV1-17 Veeva VV2-2097 Veeva VV1-22 Veeva VV1-37 Veeva VV1-1110 Veeva VV1-1111 Veeva VV3-3121 Veeva VV1-1127 Veeva VV1-1139 Veeva VV1-1148 Veeva VV1-1159 Veeva VV1-1160 Veeva Vault-US PODs Veeva VV1-1156 Veeva VV1-1157 Veeva VV2-30 Veeva VV1-21 Veeva VV1-13 Veeva VV2-2063 Veeva VV1-1135 Veeva VV1-5 Veeva VV1-1131 Veeva VV1-1140 Veeva VV2-2134 Veeva VV1-1142 Veeva VV1-1 Veeva VV2-10 Veeva VV1-3 Veeva VV1-16 Veeva VV2-2121 Veeva VV1-1051 Veeva VV2-2126 Veeva VV1-1052 Veeva VV2-2127 Veeva VV1-1053 Veeva VV1-1046 Veeva VV2-2124 Veeva VV1-1079 Veeva VV1-1081 Veeva VV1-1084 Veeva VV1-14 Veeva VV2-2060 Veeva VV2-2072 Veeva VV1-24 Veeva VV2-2091 Veeva VV1-25 Veeva VV3-33 Veeva VV1-2 Veeva VV2-27 Veeva VV3-34 Veeva VV1-7 Veeva VV3-3086 Veeva VV2-41 Veeva VV3-3099 Veeva VV1-11 Veeva VV2-44 Veeva VV1-19 Veeva VV2-2075 Veeva VV1-26 Veeva VV1-1058 Veeva VV2-2130 Veeva VV1-1061 Veeva VV1-1078 Veeva VV1-1089 Veeva VV1-1144 Veeva VV1-1146 Veeva Vault Veeva Vault-AP PODs Veeva VV1-1073 Veeva VV1-1076 Veeva Vault-EU PODs Veeva VV2-28 Veeva VV3-3048 Veeva VV1-4 Veeva VV2-29 Veeva VV3-3124 Veeva VV3-3057 Veeva VV1-6 Veeva VV2-31 Veeva VV3-3064 Veeva VV3-3120 Veeva VV2-2056 Veeva VV3-3123 Veeva VV1-15 Veeva VV3-3124 Veeva VV3-3125 Veeva VV1-18 Veeva VV2-2083 Veeva VV2-2085 Veeva VV1-23 Veeva VV2-2087 Veeva VV1-40 Veeva VV2-2120 Veeva VV1-42 Veeva VV2-2133 Veeva VV1-1054 Veeva VV2-2128 Veeva VV1-1055 Veeva VV2-2131 Veeva VV1-1062 Veeva VV2-2132 Veeva VV1-1065 Veeva VV1-1066 Veeva VV1-1067 Veeva VV1-1068 Veeva VV1-1069 Veeva VV1-1151 Veeva VV1-1153 Veeva VV1-1154 Veeva VV1-1155 Veeva VV1-1077 Veeva VV1-1094 Veeva VV1-1120 Veeva VV1-1136 Veeva VV1-1137 Veeva VV1-12 Veeva VV2-2050 Veeva VV1-38 Veeva VV2-2098 Veeva VV1-1124 Veeva VV1-1126 Veeva VV1-1138 Veeva VV2-2095 Veeva VV1-39 Veeva VV1-1128 Veeva VV1-1129 Veeva VV1-1130 Veeva VV1-1145 Veeva VV1-1149 Veeva VV1-1152 Veeva VV2-2080 Veeva VV1-1088 Veeva VV2-2070 Veeva VV1-1150 Veeva VV1-20 Veeva VV2-2047 Veeva VV1-43 Veeva VV2-2122 Veeva VV1-1045 Veeva VV1-1049 Veeva VV2-2125 Veeva VV1-1132 Veeva VV1-1133 Veeva VV1-8 Veeva VV2-35 Veeva VV3-3096 Veeva VV1-9 Veeva VV1-1121 Veeva VV1-1122 Veeva VV2-32 Veeva VV1-1074Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
29 minutes ago - at 07/31/2026 08:20AM
[in progress]
Latest Update:
Our engineering team has completed their assessment, and no further action will be applied by Veeva. To avoid further disruption, the new SAML certificate will remain active on Vault configurations.
Direct email communications have been sent regarding this incident and next steps.
Restoring User Access (Immediate Workaround):
Vault Domain Administrators can immediately restore login access for their users using one of two options:
Option 1 (Complete Transition): Update your Identity Provider (IdP) configuration to trust the new SAML certificate. This will align your IdP with Vault's active setting and permanently resolve the issue.
Option 2 (Revert Vault Setting): Log into Vault using local/non-SSO credentials and manually revert the SAML Profile configuration back to the previous (old) certificate under Admin > Settings > SAML Profiles.
Detailed instructions and guidance remain available in Vault Help.
If you are an administrator requiring login assistance or support with your SAML configuration, please submit a high-priority ticket with Veeva Product Support.
We sincerely apologize for the disruption caused by this premature update. This ticket will be closed on 7/31 at 10:00 am PT.
about 6 hours ago - at 07/31/2026 03:00AM
Investigating: SSO Login Failures Across some Vault Environments
Issue Summary:
We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced.
(For reference, see Veeva Release Notes.) Immediate Workaround (Vault Admins):
Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback.
We apologize for the disruption and will provide another update by 1:30 am PT as the
engineering team is currently assessing if any further corrective action will be taken.
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