Outage in Velocity Host

CLOUD Cluster Host vSan

Resolved Major
July 12, 2020 - Started almost 5 years ago
Official incident page

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Outage Details

At 3:50 am this morning engineers noticed a host in our CLOUD Cluster experiencing vSAN stability issues. Host ESX 08 stalled and was unresponsive, VMware HA did not kick in and a manual power cycle was required forcing the host to release VM's so they could be (vMotioned) moved to other available hosts. Engineers are working restoring VM's to other hosts. The host is currently pending VMware review. A postmortem will be supplied once logs are collected and reviewed by VMware to identify the root cause of the issue. Thank you (vh) Support
Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 07/12/2020 09:13PM

This incident has been resolved.

INVESTIGATING almost 5 years ago - at 07/12/2020 09:12PM

We are continuing to investigate this issue.

INVESTIGATING almost 5 years ago - at 07/12/2020 09:12PM

Status Update

All VM's have been restored to new hosts.

We are currently implementing a plan to shift all workloads off vSan to other available storage.

Thank you.

(vh) Support

INVESTIGATING almost 5 years ago - at 07/12/2020 08:27PM

At 3:50 am this morning engineers noticed a host in our CLOUD Cluster experiencing vSAN stability issues.

Host ESX 08 stalled and was unresponsive, VMware HA did not kick in and a manual power cycle was required forcing the host to release VM's so they could be (vMotioned) moved to other available hosts.

Engineers are working restoring VM's to other hosts.

The host is currently pending VMware review.

A postmortem will be supplied once logs are collected and reviewed by VMware to identify the root cause of the issue.

Thank you
(vh) Support

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