Outage in Vena Solutions

Vena365 Template Refresh

Resolved Minor
August 14, 2024 - Started 4 months ago - Lasted 6 days
Official incident page

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Outage Details

We are investigating an issue affecting Vena 365 template refresh in some workbooks for users on Excel version 2407. Users on an Excel version older than 2407 are not believed to be impacted. While we troubleshoot the issue, as an interim solution, we suggest clearing any background cell colour in your impacted workbooks. Our support teams are engaged, and we will keep you updated on our progress.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/20/2024 01:45PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 08/14/2024 04:19PM

We are investigating an issue affecting Vena 365 template refresh in some workbooks for users on Excel version 2407. Users on an Excel version older than 2407 are not believed to be impacted. While we troubleshoot the issue, as an interim solution, we suggest clearing any background cell colour in your impacted workbooks. Our support teams are engaged, and we will keep you updated on our progress.

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