Outage in Vena Solutions

Integration Channels – Clear Mapping Function

Resolved Major
December 15, 2025 - Started 15 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the Clear Mapping function within the integration channels. At this time, we request customers to please refrain from using this functionality. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.
Components affected
Vena Solutions US1 Vena Solutions US2 Vena Solutions US3 Vena Solutions US4 Vena Solutions EU1 Vena Solutions EU2 Vena Solutions CA3 Vena Solutions SS

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/16/2025 02:07AM

This incident has been resolved.

MONITORING 15 days ago - at 12/16/2025 12:02AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 12/15/2025 10:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 15 days ago - at 12/15/2025 09:06PM

We are currently investigating an issue affecting the Clear Mapping function within the integration channels. At this time, we request customers to please refrain from using this functionality. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

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