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Outage in Veriff

Our service is experiencing issues

Resolved Minor
April 24, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 04/24/2026 03:34PM

Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

IDENTIFIED 7 days ago - at 04/24/2026 02:32PM

The root cause of the issue has been identified.

Our team is prioritized on deploying a fix.

INVESTIGATING 7 days ago - at 04/24/2026 02:18PM

We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

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