Slow Verification Throughput

This incident has been resolved.

Resolved - All Systems Operational
All metrics and functionality are normal on our end, and our cloud provider (AWS) has cleared their incident. We’re marking our platform as fully operational and closing this incident.

Monitoring - Performance Update
All systems are operational, though we’re still observing slightly elevated latency. The platform is functioning near normal capacity, and our team will continue to monitor performance closely and update when applicable.

We are still experiencing issues with our cloud provider. To safeguard data integrity, we have temporarily paused verifications and background actions. All requests will continue to be accepted and queued for processing once services are re-enabled. During this period, you may notice slower performance. We will share updates as more information becomes available.

We have received reports of general slowness in the application. All systems are operational but currently experiencing degraded performance. We are monitoring the situation closely and will provide updates as more information becomes available.

We are currently experiencing performance degradation due to ongoing issues at our cloud provider. As a result, verifications may take longer than usual to complete. When starting a verification, you may see a message stating it can take up to 24 hours. In most cases, processing will be faster, but delays are possible until the underlying issue is resolved.