Outage in Verisk Insurance Solutions - ISO

IT Service Issue - Multiple Applications

Resolved Major
October 20, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

Please be advised, we are investigating an issue impacting multiple applications. We will provide updates as we work to resolve this issue.
Components affected
Verisk Insurance Solutions - ISO Core Line Customer Platform Verisk Insurance Solutions - ISO Roof Underwriting Report Verisk Insurance Solutions - ISO Roof Underwriting Report Verisk Insurance Solutions - ISO Aerial Analytics API

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2025 10:16AM

Please be advised multiple applications experienced an IT service issue due to an Amazon Web Services outage that started at 3:00 AM ET, with services restored around 5:20 AM ET. We thank you for your patience and apologize for any inconvenience this issue may have caused.

MONITORING 5 days ago - at 10/20/2025 10:10AM

Additional applications have been restored. We are continuing to monitor the issue.

MONITORING 5 days ago - at 10/20/2025 10:01AM

Additional applications have been restored.

MONITORING 5 days ago - at 10/20/2025 09:46AM

Please be advised additional applications and services have been restored.

IDENTIFIED 5 days ago - at 10/20/2025 09:37AM

Please be advised additional applications and services have been restored. We will continue to monitor this issue and provide updates as other applications and services are restored.

IDENTIFIED 5 days ago - at 10/20/2025 09:28AM

Please be advised, some applications and services have been restored. We will continue to monitor and update as more applications and services are restored.

IDENTIFIED 5 days ago - at 10/20/2025 09:07AM

Please be advised, Amazon Web Services has identified the root cause for the issue and is working to restore service. We thank you for your patience and we will provide updates as this issue is resolved.

INVESTIGATING 5 days ago - at 10/20/2025 08:28AM

Please be advised Amazon Web Services is currently experiencing a service issue that is impacting multiple Verisk applications. We will provide updates as the issue is resolved.

INVESTIGATING 5 days ago - at 10/20/2025 07:48AM

We are seeing an intermittent issue with our vendor that is impacting multiple applications. We thank you for your patience as we continue to investigate this issue.

INVESTIGATING 5 days ago - at 10/20/2025 07:37AM

Please be advised, we are investigating an issue impacting multiple applications. We will provide updates as we work to resolve this issue.

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