Outage in Verisk Insurance Solutions - ISO

Intermittent IT Service Issue - Multiple Applications

Resolved Major
October 27, 2025 - Started 4 days ago - Lasted about 9 hours
Official incident page

Incident Report

Please be advised that Legislative Monitoring is currently experiencing an intermittent login issue. Verisk Staff are working to resolve this as soon as possible. We thank you for your patience and apologize for any inconvenience this issue may have caused.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/28/2025 01:36AM

Please be advised the Core Line Customer Platform applications services were restored at 7:12 PM ET. All applications are performing as expected. We thank you for your patience and apologize for any inconvenience this issue may have caused.

MONITORING 4 days ago - at 10/27/2025 11:53PM

Please be advised the Core Line Customer platform was resolved as of 7:12 PM ET. We are continuing to monitor all products to make sure they are operational. We will provide an update when the issue has been resolved.

MONITORING 4 days ago - at 10/27/2025 10:03PM

Please be advised the degraded performance issue for Risk Analyzer Personal Auto API was resolved at 5:40 PM ET.

MONITORING 4 days ago - at 10/27/2025 08:00PM

Please be advised, Risk Analyzer Commercial Auto API was restored at 3:29 PM ET.

Risk Analyzer Personal Auto API is currently experiencing degraded performance.

MONITORING 4 days ago - at 10/27/2025 07:54PM

A fix has been implemented and we restoring service to the applications. We will continue to monitor system performance and provide updates as service is restored.

IDENTIFIED 4 days ago - at 10/27/2025 06:53PM

We have identified the underlying issue and are working to resolve it as soon as possible. We thank you for your patience and will provide updates as this issue is resolved.

INVESTIGATING 4 days ago - at 10/27/2025 05:43PM

Please be advised, upon further investigation it has been determined Risk Analyzer Commercial Auto and Risk Analyzer Personal Auto are also impacted. Verisk Staff are working to resolve this as soon as possible. We thank you for your patience and will provide updates as this issue is resolved.

INVESTIGATING 4 days ago - at 10/27/2025 05:35PM

Please be advised this is also impacting a number of other applications, including the ISONet Product Center and the Mozart website.

INVESTIGATING 4 days ago - at 10/27/2025 05:23PM

Please be advised that Legislative Monitoring is currently experiencing an intermittent login issue. Verisk Staff are working to resolve this as soon as possible. We thank you for your patience and apologize for any inconvenience this issue may have caused.

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