Outage in Verisk Insurance Solutions - ISO

Failures Impacting Reverse Phone Append (RPA) transactions through Passport.

Resolved Major

July 21, 2026 - Started 18 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently seeing failures impacting Reverse Phone Append (RPA) transactions through Passport. The team is actively investigating the issue. Further updates will be provided as more information becomes available.

Components affected

Verisk Insurance Solutions - ISO Reverse Phone Append

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 07/21/2026 03:08PM

Resolved: The issue impacting RPA processing through Passport has been resolved. Service was restored and is operating normally.

Thank you for your patience.

INVESTIGATING 18 days ago - at 07/21/2026 01:38PM

Update: We are continuing to investigate the RPA failures through Passport that began at approximately 8:46 AM ET.

Our team is actively working to identify the root cause and assess the impact. We will provide additional updates as soon as more information becomes available.

INVESTIGATING 18 days ago - at 07/21/2026 01:07PM

We are currently seeing failures impacting Reverse Phone Append (RPA) transactions through Passport.
The team is actively investigating the issue. Further updates will be provided as more information becomes available.

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