Outage in Verkada Command
Pass App for iOS - Unable to unlock via bluetooth
Resolved MinorIncident Report
We are investigating an issue with Pass App for iOS 5.1.1 which results in users being unable to unlock doors via bluetooth. Launching the app and "pulling down to refresh" should resolve this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 05/14/2025 09:18PM
This incident has been resolved.
MONITORING
6 months ago - at 05/14/2025 05:59PM
Apple has approved v5.1.2 of Verkada Pass for iOS. Please check the App Store for updates.
IDENTIFIED
6 months ago - at 05/14/2025 12:42AM
A new verison of the Pass App for iOS has been uploaded to the App Store and is awaiting review.
IDENTIFIED
6 months ago - at 05/13/2025 04:52PM
The issue has been identified and we are working on a fix. Customers experiencing this issue can still resolve it by launching the app and pulling down to refresh.
INVESTIGATING
6 months ago - at 05/13/2025 01:48PM
We are investigating an issue with Pass App for iOS 5.1.1 which results in users being unable to unlock doors via bluetooth. Launching the app and "pulling down to refresh" should resolve this issue.
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