Outage in Verkada Command

Pass App for iOS - Unable to unlock via bluetooth

Resolved Minor
May 13, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

Need to monitor Verkada Command outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Verkada Command, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue with Pass App for iOS 5.1.1 which results in users being unable to unlock doors via bluetooth. Launching the app and "pulling down to refresh" should resolve this issue.
Components affected
Verkada Command Access Control
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/14/2025 09:18PM

This incident has been resolved.

MONITORING 4 days ago - at 05/14/2025 05:59PM

Apple has approved v5.1.2 of Verkada Pass for iOS. Please check the App Store for updates.

IDENTIFIED 4 days ago - at 05/14/2025 12:42AM

A new verison of the Pass App for iOS has been uploaded to the App Store and is awaiting review.

IDENTIFIED 5 days ago - at 05/13/2025 04:52PM

The issue has been identified and we are working on a fix. Customers experiencing this issue can still resolve it by launching the app and pulling down to refresh.

INVESTIGATING 5 days ago - at 05/13/2025 01:48PM

We are investigating an issue with Pass App for iOS 5.1.1 which results in users being unable to unlock doors via bluetooth. Launching the app and "pulling down to refresh" should resolve this issue.

Latest Verkada Command outages

Problems adding devices to Command - 3 days ago
Prod2 region (Europe): Verkada Pass for iOS v5.1 users are unable to login - 12 days ago
Issue Loading Command in Gov Region - 15 days ago
Archives not completing - about 1 month ago
Issue Arming/Disarming in New Alarms - about 2 months ago

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook