Outage in Verkada Command
Photo upload for Access Control users not working
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/07/2025 04:07PM
This incident has been resolved.
Between July 3rd 2PM PT and July 7th 9AM PT, customers were unable to upload profile photos through the standard upload flow.
While resolving a separate issue related to photo uploads, we unintentionally introduced a change that interfered with the normal profile photo upload process. This resulted in failed attempts to upload photos through the UI.
We’re improving test coverage around photo uploads and adding alerts to detect similar regressions more quickly in the future. We apologize for the inconvenience.
MONITORING
4 months ago - at 07/07/2025 03:53PM
A fix has been deployed and we are monitoring the results.
IDENTIFIED
4 months ago - at 07/07/2025 03:08PM
The issue has been identified and we are working on deploying a fix.
INVESTIGATING
4 months ago - at 07/07/2025 12:44PM
We are currently investigating this issue.
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