Outage in Verkada Command
Cannot add/remove users in access groups on Command
Resolved Minor
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Outage Details
We are currently investigating an issue where access users cannot be added or removed from access groups
Components affected
Verkada Command Access ControlLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/15/2025 11:31PM
The incident has been resolved.
MONITORING
10 days ago - at 07/15/2025 08:15PM
New changes to group membership should now appear immediately. All previous changes to group membership should be visible by 5PM PT.
MONITORING
11 days ago - at 07/15/2025 02:54PM
Changes to access cards or access groups (e.g., adding or removing a user) are taking effect immediately at the door. However, card and group changes may not appear right away in Command while we perform a data synchronization. We expect this sync process to continue throughout the day.
Thank you for your patience.
IDENTIFIED
11 days ago - at 07/15/2025 02:41PM
We have identified an issue with our underlying database and are working on a resolution.
IDENTIFIED
11 days ago - at 07/15/2025 02:39PM
Access users can now be added and removed from access groups.
INVESTIGATING
11 days ago - at 07/15/2025 01:54PM
This is also resulting in access reports leaving the first name / last name fields blank. We continue to investigate.
INVESTIGATING
11 days ago - at 07/15/2025 01:13PM
We are currently investigating an issue where access users cannot be added or removed from access groups
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