Outage in Verkada Command

Access user changes are not reflecting in the UI

Resolved Minor
September 10, 2025 - Started 11 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Access Control user roles, suspended users, and command group assignment changes are not reflecting in the UI.
Components affected
Verkada Command Access Control
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/10/2025 01:46PM

This incident has been resolved.

MONITORING 11 days ago - at 09/10/2025 01:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 09/10/2025 01:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 09/10/2025 12:53PM

Access Control user roles, suspended users, and command group assignment changes are not reflecting in the UI.

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