Outage in Verkada Command

Access user changes are not reflecting in the UI

Resolved Minor
September 10, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Access Control user roles, suspended users, and command group assignment changes are not reflecting in the UI.
Components affected
Verkada Command Access Control

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 01:46PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/10/2025 01:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/10/2025 01:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/10/2025 12:53PM

Access Control user roles, suspended users, and command group assignment changes are not reflecting in the UI.

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