Outage in Verkada Command
New attribute and AI search results not populating
Resolved MinorIncident Report
AI search and Person Attribute results generated after 7 p.m. PDT on September 17, 2025 are not available due to a database issue. Verkada is working with the service provider to correct this and will backfill the results.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 09/18/2025 10:37PM
The underlying issue is resolved and we have completed backfill of previously unprocessed results.
MONITORING
3 months ago - at 09/18/2025 08:28PM
The underlying issue is resolved. The backfill of unprocessed Person Attribute results and AI Alerts is partially complete.
IDENTIFIED
3 months ago - at 09/18/2025 04:27PM
AI search and Person Attribute results generated after 7 p.m. PDT on September 17, 2025 are not available due to a database issue. Verkada is working with the service provider to correct this and will backfill the results.
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