Outage in Verkada Command

Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage

Resolved Major
October 20, 2025 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.
Components affected
Verkada Command Alarms

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2025 11:13PM

This incident has been resolved.

IDENTIFIED 5 days ago - at 10/20/2025 06:58PM

We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number

Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.

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