Outage in Verkada

Bluetooth unlock not working for some users of Pass App for Android version 2.0.28

Resolved Minor
December 08, 2022 - Started over 2 years ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating this issue. Workarounds that will allow affected users to continue to unlock doors with Pass App include: - Avoiding updating Pass App for Android - Granting affected users remote unlock permissions in Command and asking them to tap-to-unlock in Pass App Either of these workarounds will allow affected users to continue to use Pass App for Android while we investigate.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/12/2022 03:01PM

This incident has been resolved. All users of Pass App for Android should update to version 2.0.29.

MONITORING over 2 years ago - at 12/09/2022 04:43AM

Pass App for Android version 2.0.29 has been released in the Play Store. We believe that it fixes the Bluetooth unlock issues that some Android users were experiencing with version 2.0.28. Customers who have been experiencing issues with Bluetooth unlock on 2.0.28 should upgrade to 2.0.29. We are continuing to monitor the fix.

INVESTIGATING over 2 years ago - at 12/08/2022 12:20PM

We are currently investigating this issue.

Workarounds that will allow affected users to continue to unlock doors with Pass App include:
- Avoiding updating Pass App for Android
- Granting affected users remote unlock permissions in Command and asking them to tap-to-unlock in Pass App

Either of these workarounds will allow affected users to continue to use Pass App for Android while we investigate.

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