Outage in Versapay

NetSuite Connector Issue

Resolved Minor
May 22, 2024 - Started 7 months ago - Lasted 6 days
Official incident page

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Outage Details

We’re experiencing an issue with our NetSuite Connector. We'll provide an update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/28/2024 07:00PM

We've deployed a fix to resolve the issue in collaboration with NetSuite. We will monitor the situation closely to ensure it does not recur. Thank you for your understanding and patience.

INVESTIGATING 7 months ago - at 05/22/2024 11:04PM

Our teams are continuing to investigate this issue in partnership with NetSuite.

INVESTIGATING 7 months ago - at 05/22/2024 09:20PM

Unfortunately, the issue has recurred after our initial fix. We're now working directly with NetSuite for their assistance and will continue our investigation. Thank you for your patience as we work to resolve this.

IDENTIFIED 7 months ago - at 05/22/2024 09:19PM

Our teams have identified the same issue after our initial fix.

MONITORING 7 months ago - at 05/22/2024 07:44PM

We've deployed a fix to avoid the calls to Netsuite that were causing issues. We're happy to report that our NetSuite Connector is restored and functioning as expected. We'll continue to monitor the situation to ensure this issue does not recur. Thank you for your understanding and patience.

IDENTIFIED 7 months ago - at 05/22/2024 06:35PM

We're currently experiencing an issue where our Connector Application isn't returning the expected values when calling Netsuite. Our team is actively working on a fix and determining the best path to resolution. We will provide updates as soon as the fix is in place and we're monitoring the situation. Thank you for your patience.

INVESTIGATING 7 months ago - at 05/22/2024 06:03PM

We’re experiencing an issue with our NetSuite Connector. We'll provide an update as soon as more information becomes available.

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