Outage in Versapay

Collaborative AR Performance Delays

Resolved Minor
December 19, 2024 - Started 2 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently investigating performance issues impacting Collaborative AR. Payments are processing as expected and are not affected; however, some features may experience delays or limited functionality. Our teams are actively working to identify and resolve the issue. We want to reassure you that financial transactions are proceeding normally, and no payment data has been lost. Updates will be provided as more information becomes available. Thank you for your patience as we work to resolve this.
Components affected
Versapay Platform
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/20/2024 04:51PM

The performance issues impacting Collaborative AR have been fully resolved. Payments have been processing as expected throughout, and all systems are now operating normally.

We appreciate your patience and understanding while we worked to address this issue. If you experience any further problems, please don’t hesitate to reach out to our support team.

MONITORING 2 days ago - at 12/19/2024 09:30PM

We have identified the cause of the performance issues impacting Collaborative AR and have implemented a fix. Payments are processing as expected, and no payment data has been lost.

While functionality is improving, we are closely monitoring the situation to ensure all systems are fully stabilized.

Thank you for your patience as we work to confirm this issue is fully resolved. Updates will be provided as needed.

INVESTIGATING 2 days ago - at 12/19/2024 07:26PM

We are currently investigating performance issues impacting Collaborative AR. Payments are processing as expected and are not affected; however, some features may experience delays or limited functionality.

Our teams are actively working to identify and resolve the issue. We want to reassure you that financial transactions are proceeding normally, and no payment data has been lost. Updates will be provided as more information becomes available.

Thank you for your patience as we work to resolve this.

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