Outage in Versapay

Incident: Sage Intacct Clients Unable to Post Journal Entries

Resolved Minor

December 11, 2024 - Started over 1 year ago - Lasted 2 days
Official incident page

Incident Report

An issue has been identified where Sage Intacct clients are unable to post Journal Entries. A fix is in progress, and we are working diligently to resolve this as quickly as possible. Workaround - Once the fix is in place, affected clients will be able to manually create the GL Batch for current failed batches by navigating to the Open Settlement page in Intacct and clicking the "Create GL Batch" button. Next Steps - We will provide updates as we make progress on the fix. Thank you for your patience and understanding.

Components affected

Versapay Product

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/13/2024 02:43PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 12/11/2024 07:42PM

An issue has been identified where Sage Intacct clients are unable to post Journal Entries. A fix is in progress, and we are working diligently to resolve this as quickly as possible.

Workaround - Once the fix is in place, affected clients will be able to manually create the GL Batch for current failed batches by navigating to the Open Settlement page in Intacct and clicking the "Create GL Batch" button.

Next Steps - We will provide updates as we make progress on the fix. Thank you for your patience and understanding.

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