Outage in Versapay

CashApp performance Issues

Resolved Major
September 22, 2025 - Started about 2 months ago - Lasted 10 days
Official incident page

Incident Report

We are experiencing some performance issues with Cash Application. We've determined the inefficient database activity which is impacting Cash Application. We're working to improve performance. We'll provide an update as soon as more information becomes available.
Components affected
Versapay Support Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/02/2025 02:44PM

We have been stable for over a week now. We will continue to focus efforts on performance and efficiency for Cash Application in an ongoing basis. We appreciate your patience during the incident last week.

MONITORING about 2 months ago - at 09/25/2025 03:33PM

Overall performance has stabilized. We will continue to monitor for outliers and edge cases that may still be impacted. Further adjustments will be made as needed to ensure consistent reliability.

MONITORING about 2 months ago - at 09/24/2025 12:53PM

Yesterday's changes led to noticeable improvements in response times. Overall performance has stabilized. We will continue to monitor for outliers and edge cases that may still be impacted. Further adjustments will be made as needed to ensure consistent reliability.

MONITORING about 2 months ago - at 09/23/2025 08:02PM

Recent changes have led to noticeable improvements in response times. Overall performance has stabilized. We will continue to monitor for outliers and edge cases that may still be impacted. Further adjustments will be made as needed to ensure consistent reliability.

MONITORING about 2 months ago - at 09/23/2025 05:07PM

We’ve implemented several changes aimed at improving response times. While early results show some improvement, system performance is still not where it needs to be. Our team is continuing to investigate and optimize. We continue to monitor closely and making further adjustments as needed.

MONITORING about 2 months ago - at 09/23/2025 01:42AM

We have implemented some performance improvements that appear to have the impact we were hoping for. We will monitor overnight and into tomorrow to ensure everything is still working well.

IDENTIFIED about 2 months ago - at 09/22/2025 10:21PM

We have resolved a number of performance issues, and performance is getting better. However, the team will continue to work around the clock to continue to improve things. We'll provide an update as soon as more information becomes available.

IDENTIFIED about 2 months ago - at 09/22/2025 03:47PM

We are continuing to resolve the performance issues. We'll provide an update as soon as more information becomes available.

IDENTIFIED about 2 months ago - at 09/22/2025 12:25PM

We are experiencing some performance issues with Cash Application. We've determined the inefficient database activity which is impacting Cash Application. We're working to improve performance. We'll provide an update as soon as more information becomes available.

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